Altis Prime Hotel

The hotel's location is excellent, and the reception staff was very friendly and welcoming. They assisted us with a quick and smooth check-in process. The room was exceptionally clean, and the fresh scent in the room, pillows, and bedding was incredibly comforting. The fridge and all kitchen utensils were excellent, functional, and convenient, making us feel at home. Daily cleaning services were provided, and the overall organization and housekeeping were remarkable.

As a former architect I appreciated the interior design and the presence of natural materials as wooden sliding doors. The room was super comfortable and bigger than expected, it had a little living/dining area close to the little kitchen and the entrance area. I stayed there even for the Christmas day with my mom and it felt very cozy. It meant a lot having the kitchen that day and having the staff coming up cleaning. The staff is the real deal at this hotel. I travelled a lot and rarely met so professional and kind and attentive staff, all of them. I requested two rooms at the same floor and facing the courtyard and they managed to deliver. The staff was super patient with my mom's coffee routine in the morning and the. I love this hotel because it's not excessive big and yet, if you want you can pay and access some services at the bigger brother hotel a block away, such as the spa or the swimming pool.

My suite was impeccable and every way Clean organized nice. I couldn’t ask for a better place to stay for my two nights three days stay very happy. I have chosen the right one and when I come back, I hope to come here again. The staff service was wonderful, kind courteous, patient and helpful on locations to restaurants and shops and excursions as well..

Great location, especially for pick up/drop off Taxi service, lovely quiet street lined with pretty trees, easy walking distance into the main part of Old Town, felt a safe area, very close to the designer shops of Avenue de liberdade. Check in at reception was exceptional - the best check in service ever from Sofia who gave me some great travel tips and advice and recommendations which I was very grateful for even though I'd dome some of my own research - thank you. Sofia was a delight to see every day during my stay - all the staff were super friendly and helpful - thank you to the lovely handsome man who helped me check out. The apartment was very clean, everything so organised on arrival, and the daily housekeeping service was excellent. The apartment felt like a home away from home with all the facilities to enjoy apartment living. The bathroom was huge, loved the walk in shower and rainfall shower, high quality toiletries. . Love all the sliding pocket doors - smart and space saving, clever design. The apartment was furnished beautifully - simple sophisticated uncluttered, no odd ugly wall paintings sometimes we get! The whole apartment felt luxurious. Storage - loads!!! Amazingly comfortable huge bed with the best mattress and softest pillows - I slept better than my own bed! 2 TVs was so wonderful - good quality TV with very large screens. Really quiet - no noise from outside or from the neighbouring apartments. I will definitely recommend this aparthotel, and I hope to be back too! Thank you everyone and Sofia for making my first time in Lisbon such a memorable experience, with happy memories.

All I can say is that, I am SO SO SO SO glad I found Altis Prime Hotel for our trip!!! If I were to list everything that was amazing about the hotel and the staff, I am afraid the list would be too long! We were so so happy throughout our stay at the hotel and so so sad to leave!! Wish we could stay longer as it feels like homeee! We got the Triple Room and the extra bed for the third guest was comfortable:) The kitchen was amazing, my mum cooked everyday! All the staffs are were 10/10, so kind, so helpful, so accomodating! I can’t reccomend this hotel enough. We even kept our luggages with the hotel after checkout and return to pick it up when we had to leave for the airport at no extra cost:) All the best to the hotel and keep up the fantastic work! I will DEFINITELY choose Altis Prime Hotel for all my future stay in Lisbon!